Frequently Asked Questions

Whether you are buying, selling or considering an Extended Warranty with Integrity, here is everything you need to know.

Buying Your Car

Yes, Auto Traders Direct allows you to trade in your car. Discuss a trade-in with an Auto Traders Staff Member when purchasing a vehicle.
Auto Trader Direct will trade in motor bikes, Boats, Jetskis, and all other kinds of vehicles and accessories such as caravans, horse floats, scooters and more. If in doubt, ask a staff member today!
Usually just a few hours if the broker has all require documents, however complex or difficult applications can take a few days. Once approved, original finance documents must be signed, and the supplier will be paid directly usually within 1-2 days.
In Victoria a Certificate of Roadworthiness is generally required when a vehicle is sold or if a used vehicle is to be re-registered. This helps minimize the number of poorly maintained vehicles on the road.
In some cases a Certificate of Roadworthiness is also required to clear a Vehicle Defect Notice or a Notice of Un-roadworthiness
The vehicle must pass a roadworthy inspection then a certificate is issued.
The inspection is a check of the vehicle to ensure that key components have not worn or deteriorated and that the vehicle is safe for normal road use.
A roadworthy inspection mainly covers the major safety related items, including:
– wheels and tyres
– steering, suspension and braking systems
– seats and seat belts
– lamps and reflectors
– windscreen, and windows including front windscreen wipers and washers
– the structure of the vehicle itself
– other safety related items on the body, chassis or engine.
A Certificate of Roadworthiness is current, for the purposes of a transaction, for 30 days from the date of issue.
If you believe that your vehicle was not roadworthy when you were given a certificate, then take the following steps:
(Please note Auto Traders Direct does not hold a RWC license tester – RWC are obtained by third party.
1. Check first that the component in question is a roadworthiness inspection item.
Contact the tester who issued the certificate and explain your concerns. In many cases the problem will be resolved.

2. If you have not resolved the issue, obtain an independent inspection from another licensed tester to support your claim and present a copy of this to the first tester.

3. If the independent inspection confirms your concerns and the original tester will not cooperate, then contact the Vic Roads Vehicle Fitness Section on 1800 816 727 or 13 11 71, or send a written complaint with supporting documents to Vic Roads, Vehicle Fitness Section, 1st Floor, 3 Prospect Hill Road, Camberwell, 3124.

Stamp duty on a used car can differ depending on the state you are in.
For Victoria please see Vic roads stamp duty calculator
http://www.vicroads.vic.gov.au/Home/Registration/RenewCancelOrUpdateRegistration/Feecalculators

For all other states we ask you to contact your state reverie office or your states road authority / department of transport.

 

NSW
http://www.rta.nsw.gov.au/

 

Queensland
http://www.tmr.qld.gov.au/

 

Northern Territory
http://www.transport.nt.gov.au/

 

Western Australia
http://www.transport.wa.gov.au/licensing/566.asp

 

South Australia
http://www.sa.gov.au/subject/Transport,%20travel%20and%20motoring

 

Tasmania
http://www.transport.tas.gov.au/

The Personal Property Securities Register (PPSR) is the register where details of security interests in personal property can be registered and searched. The Insolvency and Trustee Service Australia (ITSA) is the Australian Government agency responsible for administering the PPSR.

Selling Your Car

We make selling your car easy. The process is simple and we provide security, convenience and remove the hassles. We are licensed motor vehicle dealers, governed accordingly by a strict code of practice. This protects your rights as a consumer, regardless of whether you are buying or selling a car. This eliminates the ‘stranger danger’ risks associated with private buyers. You are dealing with licensed professionals rather than the general public. Our policy is to ensure you are paid or have received cleared funds for your car, before you hand over the keys. We make it convenient for you because we fit in with your schedule. You decide when and where your vehicle is to be sold. Whether you want to sell your car from home, sell it from work or anywhere else, we will come to you. We guarantee a hassle-free experience every time. All you need to do is fill out our ‘sell your car enquiry form’ and receive a confidential offer to buy your car. You don’t even need a roadworthy certificate to sell your car to Auto Traders Direct.
To make selling your car easy, having the registration certificate and your driver’s license helps. However, if either your license or registration has been misplaced or lost, we can usually confirm ownership by alternative means such as your passport or other recognized ID cards.
Absolutely, providing we can inspect in daylight hours. We make it as fast and hassle- free as possible to sell your car.
No roadworthy or safety certificate is required to sell your car to us in any state. As a licensed dealer we are legally entitled to buy and transfer any vehicle without a roadworthy certificate or registration.
No problem. If you want to keep personalized plates, they can either be transferred to an alternative vehicle or put into retention at your state’s relevant authority. Just ask us if you have any questions.
No, our buying team will look past any dust and grime.
Yes. First contact your finance provider to obtain the balance still owing (payout figure).
In most cases, no. However, there are exceptions such as classic models, extremely low mileage or cars that are unique may fall into our buying criteria. Call or email a team member to discuss whether we help you.
Yes we do. Companies should complete the ‘sell your car’ form, and we will be in touch very soon.

Integrity Extended Warranty

Simply take your vehicle to an approved repairer and give them your warranty booklet. Once they have provided the relevant information we’ll process your claim by contacting the repairer directly.

 

Whilst under the protection of an Integrity warranty, where can I have my car serviced and repaired?
You may have your car serviced and repaired at:
the motor dealer who sold you the car
a service center approved by us Note: all repairs or work must first obtain approval from the Integrity Warranty Claims department before commencement.

 

What if I want my mechanic to service my car?
Provided your mechanic or service center operates from a registered business, is registered for GST and is listed as a service center in the phone directory, your mechanic may carry out all regular routine services without any risk to your warranty entitlement.

 

If I wish to sell my car whilst still under an Integrity warranty is the warranty transferable?
Yes, all Integrity Warranties are transferable* to the new owner of the vehicle which may improve the resale value when it’s time to sell. * A transfer and administration fee applies.

What happens if my car has a warranty claim whilst I am interstate?
Integrity Warranties offer protection wherever you are in Australia. Simply have your repairer call the Integrity Warranty Claims department on our Free call number and we will communicate directly with your repairer without the need for claim forms. We will even pay the repairer directly.

 

How long will an Integrity warranty cover my vehicle for?
In the case of options A, B, C & D cover you have a choice of the length of cover your warranty will apply for – either 12, 36, or 60 months: In the case of option E – Manufacturers Type cover you have a choice of the length of cover your warranty will apply for – either 12 months or 25,000kms (whichever occurs first), 24 months or 50,000kms (whichever occurs first) or 36 months or 75,000kms (whichever occurs first), although depending on the make and age and mileage of your vehicle at the time of purchase some options are not available. The Integrity warranty is not renewable once it expires and can only be purchased at the time you purchase a vehicle from an approved Integrity warranty motor dealer.

 

Are there any restrictions on mileage whilst under cover?
In the case of options A, B, C & D cover there are no mileages restrictions whilst under cover. These warranty options are unlimited kilometer cover. In the case of option E – Manufacturers Type cover there are the following mileage restrictions; 12 month cover is limited up to 25,000kms, 24 months cover is limited up to 50,000kms and 36 months cover is limited up to 75,000kms.
If you have any further questions please contact Integrity on (03) 9723 61 77 or send an email to sales@iwarranty.com.au

  • RACV – emergency roadside assistance 12 mouth RACV Membership
  • Up to 8 service calls per year
  • Up to 20kms breakdown towing in the Metropolitan area and up to 120Kms towing in the country to the nearest attending service centre
  • A taxi to get you to your chosen destination if your vehicle needs breakdown towing
  • Up to four nights accommodation
  • Up to four nights rental vehicle if your vehicle breaks down more than 100km from and RACV can’t get it started
  • Should you be involved in an accident and need an ambulance, RACV will contribute up to $150 towards the cost of transport if you don’t already have ambulance cover
  • Should you run out of fuel, up to 10 liters of petrol or diesel will be provided to get you to the nearest re-fueling point.
  • Show your card and save benefits Monthly copy of the royal auto magazine
  • RACV Roadside Assistance : 13 11 111


Integrity Extend warranty Contact information
www.iwarranty.com.au

 

General enquiries Phone (03) 9723 6177

 

Toll free: 1300 78 08 08 335
Maroondah highway Croydon VIC 3136
Integrity Claims department Phone: 1800 357 227
Fax: 03 9723 1564

 

Office hours:
Monday – Friday 8.30am – 5.00pm

 

Please address all correspondence to:
Integrity Car Care
P.O. BOX 590 Croydon VIC 3136.
Catch phrase to go in widget area: “We have the answers”

You may have your vehicle serviced and repaired at:

  • the motor dealer who sold you the vehicle.
  • a franchise dealer for the make of vehicle.
  • a service centre approved by us.
    Note: all repairs or work must first obtain approval from Integrity Claims department before commencement. 
Provided your mechanic or service centre operates from a registered business, is registered for GST and is listed as a service centre in the phone directory, your mechanic may carry out all regular routine services without any risk to your warranty entitlement.
Integrity warranties offer protection wherever you are in Australia. Simply have your repairer call the Integrity Claims department on Freecall 1800 357 227 and we will communicate directly with your repairer without the need for claim forms. We will even pay the repairer directly.
In the case of Affinity cover options A, B, C & D cover you have a choice of the length of cover your warranty will apply for – either 12, 36 or 60 months. In the case of Affinity cover option E – Manufacturers Type cover you have a choice of the length of cover your warranty will apply for – either 12 months or 25,000kms (whichever occurs first), 24 months or 50,000kms (whichever occurs first) or 36 months or 75,000kms (whichever occurs first), although depending on the make, age and mileage of your vehicle at the time of purchase some options may not be available.
The Integrity warranty is not renewable once it expires and can only be purchased at the time you purchase a vehicle from an approved Integrity warranty motor dealer.
No, Integrity warranties are a dealer only product and can only be purchased at the time you purchase a vehicle from an approved Integrity warranty motor dealer. Integrity does not sell warranties direct to the public.

In the case of Affinity cover options A, B, C & D cover there are no limits on how far your vehicle can travel whilst under warranty.
In the case of Affinity cover option E – Manufacturers Type cover you have mileage limitations which vary with each length of cover. For example our 12 months cover limits provides cover for 25,000kms (whichever occurs first), 24 months for 50,000kms (whichever occurs first) or 36 months for 75,000kms (whichever occurs first) ie 25,000kms per year of cover. 

There is no upfront excess imposed on any Integrity Warranty choice. Although you need to ensure that the cover you select has a suitable claim limit for your needs.

In the case of Affinity cover options A, B & C the most you will need to service your vehicle is every 6 months or 10,000kms, whichever occurs first unless your vehicle manufacturer requires a more frequent service interval.

In the case of Affinity cover options D and E you need to service your vehicle at intervals in accordance with your vehicle manufacturer’s service recommendations.

Auto Traders Direct
Privately owned, ‘Auto Traders Direct’ is an Australian company providing vehicle buying and selling services across Australia.
+61 411 633 402
info@autotradersdirect.com.au
LMCT: 11069 ABN: 87 158 919 807
© 2022 Auto Traders Direct.